http://www.gartner.com Gartner Media Relations en-us PRESS RELEASE The Worldwide external controller-based (ECB) disk storage market experienced robust recovery in the second quarter of 2010 as revenue totaled $4.6 billion, up 21.4 percent from $3.8 billion in the second quarter of 2009, according to Gartner, Inc. 9 September 2010 http://inteco.com/it/page.jsp?id=1433714 In the first half of 2010, CIOs reported that their IT spending remained consistent with their IT budget plans from the end of 2009, according to a global survey of more than 500 CIOs conducted by Gartner Executive Programs. 8 September 2010 http://inteco.com/it/page.jsp?id=1433218 Gartner, Inc. has identified 10 major forces that are actively reshaping the future of IT services and the outsourcing market. 8 September 2010 http://inteco.com/it/page.jsp?id=1433214 The combined printer, copier and multifunctional product (MFP) market in India totalled nearly 0.8 million units in the second quarter of 2010, growing 39.9 percent over the second quarter of 2009, according to Gartner, Inc. 7 September 2010 http://inteco.com/it/page.jsp?id=1432413 In 2010, 53 percent of organizations in Europe say they will outsource more in 2010, and 40 percent of organizations are planning to increase their external IT services spending, according to a recent survey from Gartner, Inc. 7 September 2010 http://inteco.com/it/page.jsp?id=1432313 In today's economy, many CIOs and human resources (HR) leaders continue to be required to do more with less, and will not be able to restore budgets and head count to pre-recession levels, according to a recent survey by Gartner, Inc. The survey showed that the recovery in jobs or an increase in head count during the past 12 months was in short-term, temporary contractor positions more than in permanent staff positions. 2 September 2010 http://inteco.com/it/page.jsp?id=1430613 Worldwide semiconductor revenue in 2010 is forecast to reach $300 billion, a 31.5 percent increase from 2009 revenue of $228 billion, according to the latest outlook by Gartner, Inc. Analysts project worldwide semiconductor revenue to total $314 billion in 2011, a 4.6 percent increase from 2010. 1 September 2010 http://inteco.com/it/page.jsp?id=1430013 Worldwide PC shipments are projected to total 367.8 million units in 2010, a 19.2 percent increase from 308.3 million units shipped in 2009, according to the latest preliminary forecast by Gartner, Inc. 31 August 2010 http://inteco.com/it/page.jsp?id=1429313 The need to migrate from Microsoft Windows XP and Windows 2000 to Windows 7 in a tight time frame will create an extra budgetary and resource burden on companies from 2011 to 2012, according to Gartner, Inc. During that period, demand for highly qualified Windows 7 migration IT personnel will exceed supply, leading to higher service rates. 26 August 2010 http://inteco.com/it/page.jsp?id=1427413 Worldwide server shipments grew 27.1 percent year over year in the second quarter of 2010, while revenue climbed 14.3 percent, according to Gartner, Inc. 25 August 2010 http://inteco.com/it/page.jsp?id=1426834 PC shipments in Western Europe totaled 15.6 million units in the second quarter of 2010, a 19.6 percent increase from the same period in 2009, according to Gartner, Inc. 25 August 2010 http://inteco.com/it/page.jsp?id=1426814 Of all service desk contact volume, as much as 40 percent could be solved through IT self-service, but only 5 percent of issues actually are solved by IT self-service, according to Gartner, Inc. By 2015, the majority of IT organizations will have less than 10 percent of the contact volume managed by IT self-service. 25 August 2010 http://inteco.com/it/page.jsp?id=1426813 India domestic process management services segment forecast to reach $683 million in 2010, a 31.1 percent increase from 2009 revenue of $521 million, according to Gartner inc. The market will experience steady growth through 2014 when process management services revenue in India will reach $1.6 billion. 18 August 2010 http://inteco.com/it/page.jsp?id=1423413 Worldwide security software revenue is forecast to surpass $16.5 billion in 2010, an 11.3 percent increase from 2009 revenue of $14.8 billion, according to Gartner, Inc. Although the economic downturn slowed security revenue to 7 percent growth in 2009, organizations have indicated an intention to give priority to security budgets. 16 August 2010 http://inteco.com/it/page.jsp?id=1422314 Research undertaken by Gartner, Inc. and the Solar Electric Power Association (SEPA) has revealed that utilities are becoming increasingly interested in procuring photovoltaic (PV) solar power generation systems. The Gartner/SEPA survey found that PV is one of the leading technologies for near-term renewable energy for utilities. The survey also found that utilities view onshore wind and biomass as the other key near-term renewable energy sources. 12 August 2010 http://inteco.com/it/page.jsp?id=1421113 Worldwide mobile device sales to end users totaled 325.6 million units in the second quarter of 2010, a 13.8 percent increase from the same period in 2009, according to Gartner, Inc. Smartphone sales to end users accounted for 19 percent of worldwide mobile device sales, an increase of 50.5 percent from the second quarter of 2009. 12 August 2010 http://inteco.com/it/page.jsp?id=1421013 Business leaders in marketing, brand management and communications should implement a four-step process to tell better marketing stories, according to Gartner, Inc. 12 August 2010 http://inteco.com/it/page.jsp?id=1420913 Governments need to take radical steps to make further cost savings amid ongoing uncertain economic conditions, according to Gartner, Inc. Gartner said that while the financial crisis and the economic recession have already forced government organizations in some countries and states to face significant budget shortfalls, the traditional means to reduce costs that have already been applied may not be enough to produce the sustainable savings that are required. 11 August 2010 http://inteco.com/it/page.jsp?id=1420413 Worldwide enterprise IT spending across all industry markets will grow 2.9 percent in 2010 and surpass $2.4 trillion, according to Gartner, Inc. Analysts said that all industries are continuing to return to growth after a challenging year in 2009, when IT spending by vertical market totaled $2.3 trillion, a 5.9 percent decline from 2008. 10 August 2010 http://inteco.com/it/page.jsp?id=1419513 Companies can further improve the relevancy of search results - both internally and externally - by combining the value of cloud-based services with the value of context-aware services, according to Gartner Inc. Gartner predicts that at year-end 2015, more than 20 percent of revenue-facing external search installations will incorporate context gathered from cloud sources, an increase over 2010, when the figure is expected to be less than 2 percent. 5 August 2010 http://inteco.com/it/page.jsp?id=1417613 Gartner, Inc.'s 2010 Hype Cycle for enterprise architecture (EA) reveals that two generations of EA, one currently focusing on IT-oriented practices and the other rising to focus on integrating and engaging with the business. The Hype Cycle also shows how EA will further evolve and how enterprise architects will utilise and govern EA within the business in the next 10 years. 5 August 2010 http://inteco.com/it/page.jsp?id=1417513 The world of today is dramatically different from 20 years ago and with the lines between work and non-work already badly frayed, Gartner, Inc. predicts that the nature of work will witness 10 key changes through 2020. Organizations will need to plan for increasingly chaotic environments that are out of their direct control, and adaptation must involve adjusting to all 10 of the trends. 4 August 2010 http://inteco.com/it/page.jsp?id=1416513 Mobile device sales in India are forecast to reach 138.6 million in 2010, an increase of 18.5 percent over 2009 sales of 117 million units, according to Gartner, Inc. The mobile handset market is expected to show steady growth through 2014 when end user sales surpass 206 million units. 29 July 2010 http://inteco.com/it/page.jsp?id=1412313 As Web search, mobile advertising and social platforms become increasingly interwoven, businesses will have new opportunities to provide not just content and applications, but context-aware user experiences to end users, according to Gartner, Inc. By 2013, 40 percent of Global 2000 enterprises will have context-aware computing projects focused on the user experience under way. By 2015, context will be as influential to consumer mobile services and relationships as search is to the Web. 27 July 2010 http://inteco.com/it/page.jsp?id=1410313 Social networks have become a critical, but underutilized, aspect of the marketing process, according to Gartner, Inc. Gartner analysts have examined the way social networks shape consumer buying behavior. 26 July 2010 http://inteco.com/it/page.jsp?id=1409213 Worldwide software as a service (SaaS) revenue within the enterprise application software market is forecast to surpass $8.5 billion in 2010, up 14.1 percent from 2009 revenue of $7.5 billion, according to Gartner, Inc. The rapid adoption of SaaS has contributed to growth in varying degrees across the enterprise software markets. There will be a shift in total SaaS revenue from just over 10 percent of the combined markets in 2009, to more than 16 percent of these combined markets in 2014. 22 July 2010 http://inteco.com/it/page.jsp?id=1406613 Gartner, Inc. today announced speakers for its Symposium/ITxpo 2010, to be held at the Palais des Festivals in Cannes, France, 8-11 November. 22 July 2010 http://inteco.com/it/page.jsp?id=1406813 IT maintenance, with its cost, difficulty and expenses, remains one of the most urgent and critical issues for enterprises worldwide, so Gartner, Inc.'s Global IT Council for IT Maintenance has created a Code of Conduct that addresses IT maintenance consumers' most serious concerns. 19 July 2010 http://inteco.com/it/page.jsp?id=1403313 Mobile connections in India will grow by 27.3 percent in 2010 to reach in excess of 660 million, according to Gartner Inc. Mobile service revenue in India will reach $19.8 billion by the end of the year, up 19.7 percent from 2009. 15 July 2010 http://inteco.com/it/page.jsp?id=1401813 Worldwide PC shipments reached 82.9 million units in the second quarter of 2010, a 20.7 percent increase from the second quarter of 2009, according to preliminary results by Gartner, Inc. These second quarter results were slightly above Gartner's earlier market outlook. Gartner had expected second quarter PC shipments to grow 19.3 percent. 14 July 2010 http://inteco.com/it/page.jsp?id=1401136 Statement on Auditing Standards (SAS) 70 is being misused by many vendors, and often their customers and certified public accountants (CPAs), in the hosted-application, software as a service (SaaS) and cloud computing spaces, according to Gartner, Inc. 14 July 2010 http://inteco.com/it/page.jsp?id=1400813 All cloud services customers should have some basic rights to protect their interests, and Gartner, Inc.'s Global IT Council for Cloud Services has defined six rights and one responsibility of service customers that will help providers and consumers establish and maintain successful business relationships. 12 July 2010 http://inteco.com/it/page.jsp?id=1398913 In 2008, most CIOs were forgiven for being unprepared to deal with the global recession, but if another recession unfolds in the next 12 to 18 months, no CIO will be forgiven for being unprepared a second time, according to Gartner, Inc. 8 July 2010 http://inteco.com/it/page.jsp?id=1396813 While merger and acquisition (M&A) activity dipped during the recession, it is widely expected to rise again, especially strategic M&As, in which one company buys and integrates another, as opposed to pure financial plays. IT's role is becoming ever-more-critical in ensuring integration success, and Gartner's Executive Programs analysts say CIOs in both the public and private sectors must develop world-class M&A integration capabilities. 7 July 2010 http://inteco.com/it/page.jsp?id=1396213 The Asia Pacific personal computer (PC) market is forecast to grow 20.3 percent in 2010, reaching 114.6 million unit shipments, according to Gartner's latest forecast. Spending on PCs in Asia Pacific is forecast to grow 12.4 percent in 2010, compared to only 2.9 percent in 2009, due to a sharper decline in average selling prices for PCs in 2009. 6 July 2010 http://inteco.com/it/page.jsp?id=1395013 Application development (AD) software revenue in Australia and New Zealand is forecast to reach US$144.5 million, an increase of 6.7 percent from 2009 revenue of US$135.4 million, according to Gartner, Inc. This is a solid increase compared with the overall forecast for worldwide growth of 0.7 percent. 6 July 2010 http://inteco.com/it/page.jsp?id=1394913 Worldwide IT spending is forecast to total $3.350 trillion in 2010, an increase of 3.9 percent from 2009 spending of $3.225 trillion, according to the latest outlook by Gartner, Inc. Gartner has lowered its outlook for the IT industry from the first quarter of this year when it forecast worldwide IT spending to grow 5.3 percent, primarily due to the devaluation of the euro versus the U.S. dollar since the beginning of the year. 1 July 2010 http://inteco.com/it/page.jsp?id=1393414 Standardization, interoperability and growing competition from e-mail servers and services are accelerating the commoditization of wireless e-mail, according to Gartner Inc. Vendors are responding by pursuing differentiation in the areas of collaboration, applications and the cloud. 30 June 2010 http://inteco.com/it/page.jsp?id=1392716 Although buyers in the U.S. are among the most mature and aggressive users of IT services from external services providers (ESPs), service providers must understand some unique and differentiating behavior to be successful in the U.S. market, according to a survey by Gartner, Inc. 30 June 2010 http://inteco.com/it/page.jsp?id=1392715 During the past year, organizations have been under pressure to do more for for less, and that's definitely impacted their sourcing strategies and activities. The result: a heightened emphasis on cost containment with more and more organizations adopting all forms of outsourcing - including global delivery models, cloud-services offerings, and other alternative delivery options. But quick results that have an immediate impact on the bottom line, must be balanced with sustainable value in an already complex, multisourced environment. The 2010 Gartner Outsourcing & Vendor Management Summit provides both foundational and advanced content - anchored in best practices - to reduce the complexity of outsourcing's new reality. 28 June 2010 http://inteco.com/it/page.jsp?id=1391428 Gartner, Inc. and 1to1 Media announced today the five winners of the Gartner & 1to1 CRM Excellence Awards. The winners are Diefendorf Capital Planning Associates, drugstore.com, inc., Merrill Lynch, Navy Federal Credit Union, and Sprint Nextel. 22 June 2010 http://inteco.com/it/page.jsp?id=1389314 Worldwide cloud services revenue is forecast to reach $68.3 billion in 2010, a 16.6 percent increase from 2009 revenue of $58.6 billion, according to Gartner, Inc. The industry is poised for strong growth through 2014, when worldwide cloud services revenue is projected to reach $148.8 billion. 22 June 2010 http://inteco.com/it/page.jsp?id=1389313 The number of mobile payment users worldwide will exceed 108.6 million in 2010, a 54.5 percent increase from 2009, when there were 70.2 million users, according to Gartner, Inc. Mobile payment users will represent 2.1 percent of all mobile users in 2010. 21 June 2010 http://inteco.com/it/page.jsp?id=1388914 AMR Research, a Gartner, Inc. company, today announced its Supply Chain Executive Conference 2010, to be held in London at the Lancaster London hotel on September 13-14. 18 June 2010 http://inteco.com/it/page.jsp?id=1388113 Worldwide supply chain management (SCM) software revenue totaled $6.2 billion in 2009, a 0.7 percent decline from 2008 revenue, according to Gartner Inc. New license revenue was down 7.4 percent in 2009, while recurring revenue associated with subscriptions and maintenance were the "life vest" of the market, growing 10.8 percent and 0.2 percent, respectively. 16 June 2010 http://inteco.com/it/page.jsp?id=1388214 Worldwide supply chain management (SCM) software revenue totaled $6.2 billion in 2009, a 0.7 percent decline from 2008 revenue, according to Gartner Inc. New license revenue was down 7.4 percent in 2009, while recurring revenue associated with subscriptions and maintenance were the "life vest" of the market, growing 10.8 percent and 0.2 percent, respectively. 16 June 2010 http://inteco.com/it/page.jsp?id=1386913 Software as a service (SaaS) will have a role in the future of IT, but not the dominant future that was first thought, according to Gartner, Inc. Organizations should carefully assess their software needs in light of the current promises delivered on by SaaS. 14 June 2010 http://inteco.com/it/page.jsp?id=1385813 By the end of 2010, 75 percent of organizations in Asia Pacific will increase their software as a service (SaaS) investments, according to a survey conducted by Gartner, Inc. Of the organizations surveyed*, 80 percent were currently using SaaS for enterprise applications such as ERP and CRM, with the remaining 20 percent planning to use it in the next 12 months. 11 June 2010 http://inteco.com/it/page.jsp?id=1384813 Worldwide semiconductor capital equipment spending is projected to surpass $35.4 billion in 2010, a 113.2 percent increase from 2009 spending of $16.6 billion, according to Gartner, Inc. However, Gartner warned that equipment vendors should prepare for slower growth heading into 2011. Worldwide semiconductor capital equipment spending will grow 6.6 percent in 2011. 10 June 2010 http://inteco.com/it/page.jsp?id=1384213 While security risks are not going away for companies, efficient and secure enterprises will actually safely reduce the share of security spending by 3 to 6 percent of their overall IT budgets through 2011, according to Gartner, Inc. Organizations with very mature and recently updated security programs will be able to show even greater efficiencies. 10 June 2010 http://inteco.com/it/page.jsp?id=1384214 In spite of, or because of, the economic turmoil of the past 18 months, Cool Vendors are emerging to drive innovation, according to Gartner, Inc. Gartner analysts have highlighted these vendors in a series of reports covering the full spectrum of the IT industry. 7 June 2010 http://inteco.com/it/page.jsp?id=1381513 Reflecting a modestly improving global economy, the need to refresh dated storage infrastructures and the rising deployment of applications that favor file-access applications, worldwide external controller-based (ECB) disk storage revenue in the first quarter of 2010 grew 18.3 percent over the same period last year, according to Gartner, Inc. 4 June 2010 http://inteco.com/it/page.jsp?id=1380813 AMR Research, a Gartner, Inc. company, has released the findings from its sixth annual Supply Chain Top 25. The goal of the Supply Chain Top 25 research initiative is to raise awareness of the supply chain discipline and how it impacts the business. 3 June 2010 http://inteco.com/it/page.jsp?id=1379730 During the first quarter of 2010, a total of 371,060 servers were shipped to the Asia Pacific region, a 27.3 percent increase from the same quarter in 2009, according to Gartner, Inc. Vendor revenue was up 8.8 percent over the same period, generating US$1.76 billion. 3 June 2010 http://inteco.com/it/page.jsp?id=1379715 Worldwide semiconductor revenue in 2010 is forecast to reach $290 billion in 2010, a 27.1 percent increase from 2009 revenue of $228 billion, according to the latest outlook by Gartner, Inc. 3 June 2010 http://inteco.com/it/page.jsp?id=1379813 Gartner, Inc. has identified 10 technologies that will have the greatest impact - positively and negatively - on the life insurance industry. 3 June 2010 http://inteco.com/it/page.jsp?id=1379713 Most organizations should be planning and testing Windows 7 this year, and most organizations should try to eliminate Windows XP by the end of 2012, according to Gartner, Inc. 2 June 2010 http://inteco.com/it/page.jsp?id=1378413 The combined printer, copier and multifunctional product (MFP) market in India totalled nearly 0.8 million units in the first quarter of 2010, representing 35.7 per cent growth over the first quarter of 2009, according to Gartner, Inc. 27 May 2010 http://inteco.com/it/page.jsp?id=1375913 Worldwide PC shipments are projected to total 376.6 million units in 2010, a 22 percent increase from 308.3 million units shipped in 2009, according to the latest preliminary forecast by Gartner, Inc. Worldwide PC spending is forecast to reach $245.4 billion in 2010, up 12 percent from 2009. 26 May 2010 http://inteco.com/it/page.jsp?id=1375313 Worldwide server shipments grew 23 percent year over year in the first quarter of 2010, while revenue increased 6 percent, according to Gartner, Inc. 25 May 2010 http://inteco.com/it/page.jsp?id=1375038 Worldwide mobile PC shipments totaled 49.4 million units in the first quarter of 2010, a 43.4 percent increase from the first quarter of 2009, according to final results by Gartner, Inc. This year-over-year growth is the highest the mobile PC market has experienced in eight years and represents about $36 billion in end-user spending. 25 May 2010 http://inteco.com/it/page.jsp?id=1374913 Worldwide mobile phone sales to end users totalled 314.7 million units in the first quarter of 2010, a 17 per cent increase from the same period in 2009, according to Gartner, Inc. Smarpthone sales to end users reached 54.3 million units, an increase of 48.7 per cent from the first quarter of 2009. Among the most successful vendors were those that controlled an integrated set of operating system (OS), hardware and services. 19 May 2010 http://inteco.com/it/page.jsp?id=1372013 Providers that apply customer references across a broad range of stakeholders close business faster, build stronger brands and sustain higher employee morale, according to Gartner, Inc. 18 May 2010 http://inteco.com/it/page.jsp?id=1371419 Worldwide enterprise IT spending across all industry markets is forecast to surpass $2.4 trillion in 2010, a 4.1 percent increase from 2009 spending, according to Gartner, Inc. Industries are returning to growth after a difficult year in 2009 when IT spending by vertical market totaled $2.3 trillion, a 5.6 percent decline from 2008. 18 May 2010 http://inteco.com/it/page.jsp?id=1371313 PC shipments in Western Europe totalled 18.1 million units in the first quarter of 2010, a 19.4 per cent increase from the same period in 2009, according to Gartner, Inc. 17 May 2010 http://inteco.com/it/page.jsp?id=1370313 Worldwide mobile gaming end-user revenue is forecast to surpass $5.6 billion in 2010, a 19 percent increase from 2009 revenue of $4.7 billion, according to Gartner, Inc. The market will continue to see steady growth through 2014, when the market is projected to reach $11.4 billion. 17 May 2010 http://inteco.com/it/page.jsp?id=1370213 A significant increase in server sales during the next two years will lead to a further acceleration of data center power, cooling and space problems, according to Gartner, Inc. Gartner said that users need to quantify the effects of new deployments and take action without delay. 13 May 2010 http://inteco.com/it/page.jsp?id=1368614 Most enterprise architecture (EA) initiatives remain trapped in the IT department, and a new approach - hybrid thinking - is required to break EA out and into the wider organisation, according to Gartner, Inc. Adopting hybrid thinking is an excellent way to meld design thinking, IT thinking and business thinking, and achieve transformative, innovative and strategic changes. 13 May 2010 http://inteco.com/it/page.jsp?id=1368613 Supply chain executives are looking ahead to a smarter, more connected, and more sustainable physical and information infrastructure as they plan for 2010 and beyond. This means huge new business opportunities for industrial manufacturers as well as new challenges for consumer and retail leaders who must master a very different global supply network. The AMR Supply Chain Executive Conference will focus on the future direction of the supply chain industry. AMR analysts and industry leaders from across sectors will look ahead at what this new infrastructure means to business growth. 12 May 2010 http://inteco.com/it/page.jsp?id=1368524 IT organizations are facing a critical challenge in 2010 as they tackle the need to shift gears from a cost-cutting to a revenue growth mind-set, according to Gartner, Inc. Gartner analysts said the recession of the past two years has had virtually every IT organization operating in "keep the lights on" mode and many organizations are ill-equipped to support and drive revenue growth opportunities. 10 May 2010 http://inteco.com/it/page.jsp?id=1367513 Spending on information technology (IT) by consumers and enterprises in China is expected to reach $216.7 billion in 2010, offering substantial opportunities for technology and service providers, according to Gartner, Inc. This represents 5.9 percent growth from $205 billion in 2009. 7 May 2010 http://inteco.com/it/page.jsp?id=1364613 Worldwide IT services revenue totaled $763 billion in 2009, a 5.3 percent decline from 2008 revenue of $805 billion, according to Gartner, Inc. 4 May 2010 http://inteco.com/it/page.jsp?id=1363713 The CFO is increasingly becoming the top technology investment decision maker in many organizations, according to a joint survey conducted by Gartner, Inc. and Financial Executives Research Foundation (FERF). According to the annual study, more IT organizations report to the CFO than the CEO or any other executive. Forty-two percent of IT organizations surveyed said that they reported to the CFO, and 53 percent of CFOs said that they would like to move to this reporting arrangement. 3 May 2010 http://inteco.com/it/page.jsp?id=1363119 Worldwide project and portfolio management (PPM) software revenue totaled $1.16 billion in 2009, a 1.5 percent decrease from 2008 revenue of $1.18 billion, according to Gartner, Inc. 30 April 2010 http://inteco.com/it/page.jsp?id=1362014 Worldwide project application development (AD) software revenue fell to $7.25 billion in 2009, a decrease of 2 percent from 2008 revenue of $7.39 billion, according to Gartner, Inc. 29 April 2010 http://inteco.com/it/page.jsp?id=1361217 More than 95 percent of organizations expect to maintain or grow their use of software as a service (SaaS), according to a survey by Gartner, Inc. Survey respondents cited significant integration requirements and a change in sourcing strategy as the top two reasons for adoption followed by high total cost of ownership (TCO). 29 April 2010 http://inteco.com/it/page.jsp?id=1361216 IT spending in India will reach $67 billion in 2010, an increase of 14.1 percent from 2009. The IT market in India is expected to grow 11 percent from 2009 until the end of 2013, with IT services growing faster than all other segments at 17.6 percent (see Table 1). Telecommunications will have the slowest growth, increasing 9.1 percent during the same period. 28 April 2010 http://inteco.com/it/page.jsp?id=1360214 Opportunities exist for service providers in Germany according to a recent survey by Gartner, Inc. that showed 37 per cent of respondents plan to increase their IT services spending in 2010, while 49 per cent expect their spending to remain the same in 2010. 28 April 2010 http://inteco.com/it/page.jsp?id=1360313 The Gartner Customer 360 Summit brings Gartner's CRM research to life blending strategic advice and tactical best practices for creating a customer centric enterprise, social CRM, analytics & performance management, customer experience management, marketing and sales optimization. 27 April 2010 http://inteco.com/it/page.jsp?id=1359814 In the next three to five years, more organisations will aspire to support a blended approach to enterprise architecture (EA), according to Gartner, Inc. Gartner analysts predict that 95 per cent of organisations will support multiple approaches to EA by 2015. 26 April 2010 http://inteco.com/it/page.jsp?id=1358913 Gartner, Inc. has combined three of its most popular security-focused conferences into one new four-program summit - the Gartner Security & Risk Management Summit. Four complete programs within the Summit will drill down on Security, Risk Management and Compliance, Business Continuity Management, and chief information security officer (CISO) roles to deliver detailed, role-specific content and networking. 23 April 2010 http://inteco.com/it/page.jsp?id=1358313 Worldwide business intelligence (BI) platform, analytic applications and performance management (PM) software revenue surpassed $9.3 billion in 2009, a 4.2 percent increase from 2008 revenue of $8.9 billion, according to Gartner, Inc. 22 April 2010 http://inteco.com/it/page.jsp?id=1357514 Online service providers, such as online banks and e-commerce sites, should start planning to phase out their reliance on Flash local storage (also referred to as local shared objects and Flash cookies) for device identification-based fraud detection, according to Gartner, Inc. Mounting global regulatory concerns over consumer privacy, and Adobe's responses with new privacy settings in its Flash player, are driving this transition. 22 April 2010 http://inteco.com/it/page.jsp?id=1357513 Marketing spending among high-tech and telecom providers (HTTPs) is picking up in 2010, according to a survey by Gartner, Inc. The survey found that 44 percent of 2010 HTTP marketing budgets will be flat compared with 2009, 41 percent will increase and only 15 percent are likely to decrease. This compares favorably to 2009 when more than half of providers' marketing organizations took cuts in their budgets compared to 2008. 21 April 2010 http://inteco.com/it/page.jsp?id=1356721 The Gartner PPM & IT Governance Summit will show how to justify PPM and IT governance, determine the best approaches and tools for PPM and IT governance efforts, prioritize project and applications portfolios, improve the value of PMOs, better manage business expectations, and evolve your PPM practices and maturity. 21 April 2010 http://inteco.com/it/page.jsp?id=1356813 At a time when every IT dollar counts, the Gartner IT Infrastructure, Operations & Management Summit provides strategic guidance and prgramatic recommendations to make IT services faster, more agile and more affordable. Gartner analysts and industry leaders will tackle the key topics and trends driving I&O today. 21 April 2010 http://inteco.com/it/page.jsp?id=1356715 Revenue in the application infrastructure and middleware (AIM) software market* totaled $15.9 billion worldwide in 2009, a 2.8 percent increase from 2008, according to Gartner, Inc. In 2008, worldwide AIM revenue grew 7.1 percent and totaled $15.5 billion. 20 April 2010 http://inteco.com/it/page.jsp?id=1356113 Worldwide PC shipments totaled 84.3 million units in the first quarter of 2010, a 27.4 percent increase from the first quarter of 2009, according to preliminary results by Gartner, Inc. These first quarter results have exceeded Gartner's earlier market outlook. Gartner had been expecting first quarter PC shipments to grow 22 percent. 14 April 2010 http://inteco.com/it/page.jsp?id=1353330 Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, according to Gartner, Inc. The three steps needed to create a successful CRM strategy are: setting the destination; auditing the current situation; and mapping the journey to the destination. 14 April 2010 http://inteco.com/it/page.jsp?id=1352913 Worldwide IT spending is forecast to reach $3.4 trillion in 2010, a 5.3 percent increase from IT spending of $3.2 trillion in 2009, according to Gartner, Inc. The IT industry will continue to show steady growth with IT spending in 2011 projected to surpass $3.5 trillion, a 4.2 percent increase from 2010. 12 April 2010 http://inteco.com/it/page.jsp?id=1339013 Worldwide semiconductor capital equipment spending totaled $16.6 billion in 2009, a 45.8 percent decline from 2008, according to final results by Gartner, Inc. In major segments, wafer fab equipment declined 47 percent, while back-end equipment (BEE) decreased 40 percent, as both areas were hit hard by reductions in capital spending. 8 April 2010 http://inteco.com/it/page.jsp?id=1337916 The immediate productivity gains promised by the flood of touch-enabled devices coming to market in 2010 will be slow to materialize in the enterprise, according to Gartner, Inc. 7 April 2010 http://inteco.com/it/page.jsp?id=1336913 Gartner, Inc. has identified 10 technologies that will have the greatest impact for the property and casualty (P&C) insurance industry. These technologies will challenge existing business processes, support the emergence of new business models and allow companies to successfully differentiate themselves to drive revenue growth. 5 April 2010 http://inteco.com/it/page.jsp?id=1335313 According to Gartner, the business process outsourcing (BPO) market in India is estimated to grow 19 percent through 2013. The domestic India BPO services market grew by 7.3 percent year on year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures. Gartner estimates the Indian domestic BPO market will grow into a $1.2 billion market by 2011 and grow to $1.8 billion by 2013. 29 March 2010 http://inteco.com/it/page.jsp?id=1331213 Total worldwide semiconductor revenue reached $228.4 billion in 2009, down $26.8 billion, or 10.5 percent, from 2008, according to Gartner Inc. Gartner said that this is the first time the industry has seen two consecutive years of revenue declines. However, the industry performed much better than expected in the second half, setting the stage for strong 2010 growth against weak comparables. 29 March 2010 http://inteco.com/it/page.jsp?id=1331214 There has been a major shift in CEO priorities from early in 2009 with top priorities switching from cutting costs to retaining customers and enhancing existing relationships, according to Gartner, Inc. Through 2015, a recession-era mentality among CEOs will ensure a policy of paying for future investments from the cost savings obtained from existing IT operations. 29 March 2010 http://inteco.com/it/page.jsp?id=1331014 CLP Power Hong Kong Limited has won the 2010 Gartner Green Data Centre Award for Asia Pacific, voted for by delegates at the Gartner Infrastructure, Operation and Data Centre Summit in Sydney last week. 28 March 2010 http://inteco.com/it/page.jsp?id=1331013 India and China remain the undisputed leaders for offshore IT and business process outsourcing services in the Asia Pacific region, however, a number of countries are making considerable investments in this area and positioning themselves as credible alternatives, according to Gartner's latest research. 25 March 2010 http://inteco.com/it/page.jsp?id=1329213 Gartner, Inc. has identified 10 mobile technologies that will evolve significantly through 2011 in ways that will impact short-term mobile strategies and policies. Investments in mobile applications and technologies will increase through 2011 as organizations emerge from the recession and ramp up both business-to-employee (B2E) and business-to-consumer (B2C) mobile spending. 24 March 2010 http://inteco.com/it/page.jsp?id=1328113 AMR Research, a Gartner, Inc. company, today announced speakers for its Supply Chain Executive Conference, to be held at The Phoenician Resort in Scottsdale, Arizona, June 2-4, 2010. 23 March 2010 http://inteco.com/it/page.jsp?id=1326617 With CIOs' budgets only slightly up on 2009 levels, CIOs in Australia and New Zealand are turning to new strategies and starting to look at new 'lighter weight' technologies in order to deliver results for their organisation, according to the Gartner Executive Programs (EXP) 2010 CIO Agenda survey. 23 March 2010 http://inteco.com/it/page.jsp?id=1326413 Gartner, Inc. today announced Mitsubishi Caterpillar Forklift Europe as the overall winner of the Gartner and 1to1 Media Customer Relationship Management Excellence Awards 2010 in Europe, the Middle East and Africa (EMEA). 19 March 2010 http://inteco.com/it/page.jsp?id=1325418 China's enterprise software market is forecast to maintain its strong performance, with an estimated compound annual growth rate (CAGR) of 14.6 per cent from 2008 to 2013, the highest growth rate in the world, according to Gartner, Inc. 18 March 2010 http://inteco.com/it/page.jsp?id=1324515 Thenotion that a single converged data center network makes for fewer switches and ports, resulting in a simpler network consuming less power and cooling, is flawed, according to Gartner, Inc. Gartner research shows that a converged data center network requires more switches and ports, is more complex to manage and consumes more power and cooling than two well-designed separate networks. 16 March 2010 http://inteco.com/it/page.jsp?id=1323313 Signs of increased spending with external service providers (ESPs) when the economy recovers, point to a return to growth in the IT services market in 2010 and beyond, according to a recent survey by Gartner, Inc. The survey showed that when the economy recovers, 85 percent of organizations anticipate that their spending with ESPs will increase or stay the same. 15 March 2010 http://inteco.com/it/page.jsp?id=1322415 Through 2012, 60 percent of virtualized servers will be less secure than the physical servers they replace, according to Gartner, Inc. Although Gartner expects this figure to fall to 30 percent by the end of 2015, analysts warned that many virtualization deployment projects are being undertaken without involving the information security team in the initial architecture and planning stages. 15 March 2010 http://inteco.com/it/page.jsp?id=1322414 Writing a sales proposal represents an important investment made more stressful by pressures and expectations to win, so Gartner, Inc. recommends that marketing leaders at business-to-business (B2B) technology and service providers follow a three-step process when writing and organizing the proposal. 10 March 2010 http://inteco.com/it/page.jsp?id=1318713 Worldwide semiconductor capital equipment spending is projected to surpass $29.4 billion in 2010, a 76.1 percent increase from 2009 spending of $16.7 billion, according to Gartner, Inc. 8 March 2010 http://inteco.com/it/page.jsp?id=1315713 The external controller-based (ECB) disk storage market was profoundly impacted by the global economic downturn in 2009 and experienced an 8.6 percent year-over-year decline from $18 billion in 2008 to $16.3 billion in 2009, according to Gartner, Inc. This is the first annual decline for the market since 2002. All regions experienced a drop in revenue in 2009; the most acutely affected regions were Japan, Latin America, and Europe, the Middle East and Africa. 5 March 2010 http://inteco.com/it/page.jsp?id=1315014 The worldwide market for touchscreen mobile devices will surpass 362.7 million units in 2010, a 96.8 percent increase from 2009 sales of 184.3 million units, according to Gartner, Inc. By 2013, touchscreen mobile devices will account for 58 percent of all mobile device sales worldwide and more than 80 percent in developed markets such as North America and Western Europe. 4 March 2010 http://inteco.com/it/page.jsp?id=1313415 Gartner, Inc. has updated its customer relationship management (CRM) conference with a renewed focus on business and IT collaboration and on harnessing the potential from the emerging "social" dimension of the customer experience and relationships. The Gartner Customer 360 Summit, taking place June 28-30 in Los Angeles, brings Gartner's CRM research to life concentrating on strategic advice and best practices for creating a customer centric enterprise, social CRM, analytics & performance management, customer experience management, marketing and sales optimization. 4 March 2010 http://inteco.com/it/page.jsp?id=1313813 Worldwide PC shipments are projected to total 366.1 million units in 2010, a 19.7 percent increase from 305.8 million units shipped in 2009, according to the latest preliminary forecast by Gartner, Inc. Worldwide PC spending is forecast to reach $245 billion in 2010, up 12.2 percent from 2009. 4 March 2010 http://inteco.com/it/page.jsp?id=1313513 The combined printer, copier and multifunctional product (MFP) market in Europe, the Middle East and Africa (EMEA) totalled 39.6 million shipments in 2009, a decline of 17.8 per cent from 2008, according to Gartner, Inc. 4 March 2010 http://inteco.com/it/page.jsp?id=1313414 Worldwide identity and access management (IAM) revenue will reach $9.9 billion in 2010, an 8 per cent increase from 2009 revenue of $9.2 billion, according to Gartner, Inc. Gartner said that compliance, audit and analytics requirements continue to be the main factors influencing investments in IAM, alongside operational efficiency and better integration across IAM solutions. 3 March 2010 http://inteco.com/it/page.jsp?id=1312213 As a result of the challenging economic environment during 2009, server shipments to the Asia Pacific region showed a decline of 3.8 percent while vendor revenue fell 6.2 percent from 2008 levels, according to technology research and advisory firm Gartner. However in the fourth quarter of 2009, Asia Pacific server shipments grew 19.6 percent over the same quarter in the prior year, while revenue grew 9.1 percent. 3 March 2010 http://inteco.com/it/page.jsp?id=1312115 Worldwide semiconductor revenue in 2010 is forecast to reach $276 billion in 2010, a 19.9 percent increase from 2009 revenue of $231 billion, according to the latest outlook by Gartner, Inc. 24 February 2010 http://inteco.com/it/page.jsp?id=1308213 In the fourth quarter of 2009, worldwide server shipments grew 4.5 percent year over year, while revenue fell 3.2 percent, according to Gartner, Inc. 24 February 2010 http://inteco.com/it/page.jsp?id=1307717 Worldwide mobile phone sales to end users totalled 1.211 billion units in 2009, a 0.9 per cent decline from 2008, according to Gartner, Inc. In the fourth quarter of 2009, the market registered a single-digit growth as mobile phone sales to end users surpassed 340 million units, an 8.3 per cent increase from the fourth quarter of 2008. 23 February 2010 http://inteco.com/it/page.jsp?id=1306513 The discipline of enterprise architecture is transforming. Gartner research indicates that, for some organizations, traditional approaches to enterprise architecture are no longer as relevant. Those on the forefront are often hyperconnected organizations using entirely new approaches to harmonize business and IT. This year's EA Summit will review the foundations of this discipline, explore the latest innovative tools and techniques that take EA beyond the IT organization, and introduce hybrid thinking for leading enterprise architects, strategists, and innovators. 22 February 2010 http://inteco.com/it/page.jsp?id=1305813 Facebook will be the No. 1 social network in all but 25 countries, according to Gartner, Inc. In countries such as Brazil, Russia, India, China and Japan it will not be No. 1. The prediction is one in a series Gartner analysts have made on customer relationship management (CRM) in areas including CRM marketing and social CRM. 22 February 2010 http://inteco.com/it/page.jsp?id=1305714 Through 2014, 80 percent of Fortune 1000 companies will have moved from individual plans and liability to corporate liability and pooling for voice and data, according to Gartner, Inc. 22 February 2010 http://inteco.com/it/page.jsp?id=1305713 When: April 14-16 Where: Mandalay Bay Resort & Casino, Las Vegas Details: Successful implementation of MDM initiatives can improve business processes and workflows, accelerate agility & responsiveness and help manage & reduce costs to build a solid innovative platform ready for growth. The Gartner Master Data Management (MDM) Summit 2010 highlights key trends and identifies best practices, technologies, software tools and leading solution providers that will ensure successful implementation of new MDM initiatives 19 February 2010 http://inteco.com/it/page.jsp?id=1305013 The combined printer, copier and multifunctional product (MFP) market in India totalled nearly 0.7 million units in the fourth quarter of 2009, which represents 34.7 per cent growth over the fourth quarter of 2008 and 18 per cent growth compared to the third quarter in 2009, according to Gartner, Inc. 18 February 2010 http://inteco.com/it/page.jsp?id=1303513 Technology research and advisory firm Gartner has announced three finalists for the 2010 Gartner Green Data Centre Award for Asia Pacific. 17 February 2010 http://inteco.com/it/page.jsp?id=1302738 PC shipments in Western Europe totalled 20.2 million units in the fourth quarter of 2009, an increase of 4 per cent from the same period in 2008, according to Gartner, Inc. In 2009, PC shipments reached 64.8 million units in Western Europe, representing flat unit growth from 2008. 17 February 2010 http://inteco.com/it/page.jsp?id=1302613 Gartner, Inc. today announced Komernżż banka as the winner of its Business Intelligence (BI) Excellence Awards in Europe, Middle East and Africa (EMEA). The award, which recognises the company that most clearly demonstrated excellence in its BI initiatives, was presented at the Gartner Business Intelligence Summit 2010, held in London on 1-2 February. 9 February 2010 http://inteco.com/it/page.jsp?id=1298513 Gartner, Inc has identified seven non-technology-based factors that organisations need to pay close attention to in order to attain business process management (BPM) success. 8 February 2010 http://inteco.com/it/page.jsp?id=1297313 Gartner, Inc. has combined three of its most popular security-focused conferences into one new four-program summit - the Gartner Security & Risk Management Summit, which takes place June 21-23 in Washington D.C. 5 February 2010 http://inteco.com/it/page.jsp?id=1296019 The Gartner BI Summit will provide strategies and solutions to help you ensure that BI, Analytics and Performance Management, are adopted, supported and valued across your organization. 4 February 2010 http://inteco.com/it/page.jsp?id=1295220 Gartner, Inc. has revealed its key predictions on the use of social software and collaboration in the enterprise. These predictions focus on offerings ranging from team collaboration to dynamic social networking applications that offer rich profiles and activity streams. 2 February 2010 http://inteco.com/it/page.jsp?id=1293114 IT leaders responsible for identity & access management (IAM) can make the difference between stagnation and progress by leveraging the IAM technologies they already have to achieve short-term wins, according to Gartner, Inc. Analysts said that there are six ways that existing IAM tools can be leveraged to maximise investment in them. 2 February 2010 http://inteco.com/it/page.jsp?id=1293115 Thought leadership marketing (TLM) can be a powerful tool for improved marketing success in IT services, according to Gartner, Inc. While thought leadership has been used by consulting firms for a long time - often accounting for as much as 20 percent of marketing expenditure - an organized discipline of TLM is only now emerging, allowing marketers to use this as a manageable tool to drive business. 1 February 2010 http://inteco.com/it/page.jsp?id=1292013 The multiple stimulus policies issued by China's central government when the worldwide economic crisis hit China's export trade will continue to drive the purchase and consumption of IT products and services, according to Gartner Inc. Economic stimulus policies will drive IT spending in China to $38.9 billion through 2013, offering a significant opportunity for IT providers. 28 January 2010 http://inteco.com/it/page.jsp?id=1290614 As more enterprises continue to embrace business process management (BPM) to further improve business performance in the upward climb from these challenging times, the quest will increasingly push BPM beyond its initial focus on structured processes into more challenging, cross-boundary processes. In fact, by 2014, 40 percent of business managers and knowledge workers in Global 2000 enterprises will use comprehensive business process models to support their daily work, up from 6 percent in 2009. 26 January 2010 http://inteco.com/it/page.jsp?id=1288716 Customer relationship management (CRM) is weathering the economic downturn better than many other enterprise software applications, according to a recent European survey conducted by Gartner, Inc. Gartner predicts that CRM software revenues in Europe will remain flat in 2010, exhibiting a 0.7 per cent growth from last year. 26 January 2010 http://inteco.com/it/page.jsp?id=1288513 The newly expanded Gartner Wireless, Networking & Communications Summit is the industry's most comprehensive enterprise communications conference, covering all aspects of communication, including fixed and mobile, voice and data, WAN and LAN, and unified communications and collaboration. 25 January 2010 http://inteco.com/it/page.jsp?id=1287713 The go-to-market plan of many providers often includes a significant investment in indirect sales channel partners to reach more customers. However, Gartner, Inc. says that many providers execute a single communications plan across all of their partners, missing out on opportunities to cultivate and maximize loyalty and the real revenue potential of their partners. 25 January 2010 http://inteco.com/it/page.jsp?id=1287513 Worldwide semiconductor device revenue reached $226 billion in 2009, down 11.4 percent from 2008, according to preliminary estimates by Gartner, Inc. Even in severe market conditions, leading-brand electronic equipment and design manufacturers remained at the center of the semiconductor world, accounting for $77.3 billion of semiconductors on a design total available market (TAM)* basis in 2009. 21 January 2010 http://inteco.com/it/page.jsp?id=1285714 The Gartner Portals, Content & Collaboration (PCC) Summit focuses on gen4 collaboration, cloud-based portal and content services, social networking, Web 2.0 and Enterprise 2.0, consumerization and more. 21 January 2010 http://inteco.com/it/page.jsp?id=1285013 A slow but steady improvement in the macroeconomic environment in 2010 should support a return to modest growth in overall IT spending, according to Gartner, Inc. Worldwide IT spending will reach $3.4 trillion in 2010, a 4.6 percent increase from 2009. 21 January 2010 http://inteco.com/it/page.jsp?id=1284813 Worldwide CIO Survey Represents More Than $120 Billion in Corporate and Public-Sector IT Spending 19 January 2010 http://inteco.com/it/page.jsp?id=1283413 Gartner, Inc. announced today the three finalists for the Gartner Europe, Middle East & Africa (EMEA) Business Intelligence (BI) Excellence Awards 2010. 19 January 2010 http://inteco.com/it/page.jsp?id=1283213 Gartner, Inc. has identified four information-management roles that IT departments need to establish and recruit from outside the IT team in a major trend that will affect both IT and business. 18 January 2010 http://inteco.com/it/page.jsp?id=1282513 Consumers will spend $6.2 billion in 2010 in mobile application stores while advertising revenue is expected to generate $0.6 billion worldwide, according to Gartner, Inc. Analysts said mobile application stores will exceed 4.5 billion downloads in 2010, eight out of ten of which will be free to end users. 18 January 2010 http://inteco.com/it/page.jsp?id=1282413 Worldwide PC shipments surpassed 90 million units in the fourth quarter of 2009, a 22.1 percent increase from the fourth quarter of 2008, according to preliminary results by Gartner, Inc. It was the strongest quarter over quarter growth rate the worldwide PC market has experienced in the last seven years. It should be noted that these numbers are compared to a very weak quarter a year ago due to the economic downturn at that time. 13 January 2010 http://inteco.com/it/page.jsp?id=1279215 Gartner, Inc. has revealed its key predictions for business process management (BPM). Analysts have identified five predictions on the advancement of BPM, a management discipline that treats processes as assets that directly contribute to organisational performance. 13 January 2010 http://inteco.com/it/page.jsp?id=1278415 Gartner, Inc. has highlighted the key predictions that herald long-term changes in approach for IT organizations and the people they serve for 2010 and beyond. Gartner's top predictions for 2010 showcase the trends and events that will change the nature of business today and beyond. 13 January 2010 http://inteco.com/it/page.jsp?id=1278413 The impact of an entrepreneurial CIO is greatest when the need for productivity leverage is greatest, as in the current economic environment, according to Gartner, Inc. Gartner analysts said by 2012, the companies with the top 25 percent of earnings growth will have an entrepreneurial CIO. 11 January 2010 http://inteco.com/it/page.jsp?id=1276713 Nominations are being accepted for the Gartner, Inc. and 1to1 Media Customer Relationship Management (CRM) Excellence Awards 2010. Nominations can be received online through 29 January 2010 from any end-user organisation that is truly customer focused and committed to providing personalised, consistent and appropriate experiences for each and every customer interaction. 8 January 2010 http://inteco.com/it/page.jsp?id=1275813 Despite the hype surrounding mobile stock trading in the U.S., the economic and longer-term values of investments in this technology are open to serious question, according to Gartner, Inc. Gartner said that CIOs, strategic planners and business-unit leaders thinking of developing mobile stock trading capabilities for their retail customers should consider if the online channel is a better place to invest in improved self-service for their brokerage clients. 7 January 2010 http://inteco.com/it/page.jsp?id=1274214 Gartner, Inc., the leading provider of research and analysis on the global information technology industry, today announced that, on December 30, 2009, it acquired Burton Group, Inc. for approximately $56 million in cash. 5 January 2010 http://inteco.com/it/page.jsp?id=1272013 Half of banks will still lack a formal innovation programme and budget by 2013, according to Gartner, Inc. The prediction is one in a series Gartner analysts have made on IT in the banking & investment services in areas including peer-to-peer (P2P) lending, disruptive technologies and security. 5 January 2010 http://inteco.com/it/page.jsp?id=1272313